When a company’s business model is built around customer advocacy, it’s important to know that the most effective demonstrations of this commitment aren’t just nice words in an annual report or an inspiring slogan on the website. It’s tangible demonstrations of advocacy – Ally forgoing overdraft fees, Southwest letting bags fly free, or T-Mobile doing away with data overage charges – that resonate most strongly with customers. And while some may argue that such demonstrations are inconsistent with the maximization of shareholder value, they don’t necessarily have to be. They can be done while still generating substantial revenue in the form of new customers and brand loyalty.
Ally’s customer service is available 24/7 and offers a variety of channels through which customers can contact the company, including phone, email, online chat, and text message. The company also has a mobile app that allows users to manage their accounts and make deposits and transfers from anywhere at any time. Ally’s customer support team is highly responsive and provides helpful answers in a timely manner.
One of the most popular ways to communicate with Ally’s customer service representatives is via its live chat feature. The company’s website features a link to its live chat that can be accessed from any device with an Internet connection. Typically, Ally’s customer support representatives respond to requests in less than a minute. However, the company’s response speed varies from session to session.
In addition to providing a live chat feature, Ally also has an extensive FAQ section where customers can find quick and easy answers to common questions. The bank’s FAQ page also includes a list of frequently asked questions and an explanation of how the company processes returns, exchanges, and refunds. The website is updated regularly with new FAQs.
Ally is committed to making banking smarter and simpler for its customers. At a recent investor day, Ally executives unveiled a plan called “One Ally” which is designed to put customer experiences at the center of the company’s strategic direction. One of the key goals of the program is to provide Ally’s millions of customers with a single sign-on across its product lines, allowing the company to leverage customer data to deliver personalized services.
The Ally Customer Service team is dedicated to helping its customers make the most of their money and finances. The company offers a full suite of banking products, including checking and savings accounts, auto loans, mortgages, and investing options. The company also helps its customers save money by offering a variety of interest-bearing checking accounts, free ATM withdrawals and deposits, and no monthly maintenance fees.
Ally is an award-winning financial services company with roots that go back to 1919. The company was founded as GMAC Bank (General Motors Acceptance Corporation) to provide automotive finance and lending services to GM dealers and their customers. Ally has since grown into a top provider of online banking, auto loans, and investments. The company is headquartered in Detroit, Michigan, and maintains corporate centers across the country.