Many small businesses rely on remote receptionists to help them provide their customers and clients with high-quality customer service. Whether you’re a solo business that can’t afford to hire a full-time employee or a large company with multiple locations, you can benefit from the flexibility and cost-savings of a virtual receptionist.
Providing 24/7 customer support
Providing customers with round-the-clock access to an actual human being is one of the best ways to boost your company’s customer satisfaction levels. Many people get frustrated when they try to reach a company by phone and are forced to go through an automated answering system that doesn’t understand them or give them the answers they need. A seasoned remote receptionist can answer your calls and make sure that all your customers’ questions are addressed promptly, even outside of normal working hours.
Virtual Receptionist Jobs
The demand for virtual receptionists has risen as more and more companies opt to outsource their call centers and use remote workers instead of on-site employees. There are plenty of jobs available on websites like Robert Half, FlexJobs, and Upwork for those who want to work remotely on a part-time or full-time basis. The average salary for a remote receptionist is around $10 per hour but can vary depending on location and experience level.
As a virtual receptionist, you will need excellent verbal communication skills to be able to handle the many calls that come through your business. You’ll also need to be able to prioritize calls and know when it’s important for the caller to speak to someone in person. If you are looking for a remote receptionist job, look for a company that offers 24/7/365 support so that your customers can always talk to a live person and get their questions answered quickly. remote receptionist